Effective Date: July 2, 2026

This Refund Policy explains how payments and refunds work for TradesMatrix subscriptions (Basic, Pro, and Elite). It should be read together with our Terms & Conditions and Privacy Policy.

1. Subscriptions & Payments

All TradesMatrix subscriptions are purchased and billed exclusively through Google Play Billing. We do not collect, process, or store your card or payment details directly — Google handles all payment processing on our behalf. As a result, all refunds are subject to Google Play's official refund policies and mechanisms, not processed directly by us.

2. How to Request a Refund

For purchases made within the last 48 hours, you can request a refund directly through Google Play (Play Store → Menu → Order history → select the order → Report a problem).
For older purchases, refund requests must go through Google Play's support system, as we do not have the technical ability to override or issue refunds on Google's billing system.
You may also contact us at the email below, and we will assist by confirming your subscription status and, where appropriate, support your request with Google Play.

3. Refund Eligibility

We will support a refund request if, within 7 days of purchase:

The paid features you subscribed to were not functioning as described
You were charged due to a verified technical or billing error on our end
A technical issue was reported and not resolved within a reasonable time

Final approval and processing of any refund is at Google Play's discretion, in accordance with their billing terms.

4. Non-Refundable Cases

Refunds will generally not be supported if:

You simply change your mind after purchase
You did not use the app or its paid features
You forgot to cancel before an automatic renewal
Your account was suspended or terminated due to a violation of our Terms & Conditions
You are dissatisfied with trading results, analytics, or insights generated from data you entered — the App is an educational journaling tool, not a source of financial advice or guaranteed outcomes

5. Cancellation & Auto-Renewal

Subscriptions automatically renew unless cancelled at least 24 hours before the renewal date, via your Google Play account settings.
You can cancel anytime through Play Store → Menu → Subscriptions → TradesMatrix → Cancel.
Cancelling stops future billing but does not automatically refund past payments already processed.
You will retain access to paid features until the end of your current billing period after cancelling.

6. Plan Changes (Upgrades/Downgrades)

If you upgrade or downgrade between Basic, Pro, and Elite plans, any prorated credit or charge is calculated and applied automatically by Google Play Billing. We do not separately issue credits or partial refunds for mid-cycle plan changes.

7. Processing Time

Once a refund is approved by Google Play, it is typically credited to your original payment method within 3–10 business days, depending on your bank or payment provider. We have no control over Google's processing timelines.

8. Data After Refund or Cancellation

Refunds or cancellations affect your subscription and access to plan-gated features only. Your locally stored trade journal data on your device is not deleted or affected by a refund, cancellation, or downgrade.

9. Contact for Refunds

To request assistance with a refund, contact:
📧 support@tradesmatrix.com